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For the safety of our employees and to conform to state law regarding the coronavirus we have reduced staffing in our warehouse, which may cause a one or two day shipping delay. We apologize for any inconvenience.
Orders are shipped from our Portland, Oregon warehouse, usually within 1 to 3 business days from the date we receive the order. Occasionally, if the inventory level on an item is low or an item is out-of-stock, shipment may be delayed for a couple weeks while we make more of the product. If this happens, we will send you email to let you know your order status and estimated ship date.
When you place your order and the shipping address is in the USA, you can choose different shipping methods. If you are shipping an order outside the USA, your order will be shipped via U.S.P.S. Please also note that shipments outside the USA may be subject to import charges and taxes. These charges are the responsibility of the buyer. Order ship times will vary depending on your location and the shipping method that you choose. When you place your order online, shipping charges are calculated at checkout so you can review all charges before entering your credit card information.
Occasionally we may list products available for pre-order; those products will be identified as shipping at a later date. If your order contains any pre-order items then the entire order will be held until the specificed shipping date. If you don't want to wait, then place two separate orders - one with the pre-order items, and the other with the items to ship immediately.
Free U.S.P.S. shipping on orders over $75.00 is restricted to retail customers shipping to US addresses. We're sorry, but at this time we are not able to offer free shipping to our international customers or to our wholesale customers.
If you are a wholesale customer and do not place your orders online, please refer to our wholesale order form to learn more about our wholesale shipping rates and policies. If you are interested in setting up a wholesale account with us, see the Wholesale Information section of our website.
Please note that we do not ship orders on the following U.S. holidays: New Year's Eve or New Year's Day, President's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve, or Christmas Day. Please plan on additional transit time for orders placed around these holidays.
All orders are carefully packaged and leave our warehouse in good condition. If you receive a package that is obviously damaged, please follow these instructions for returning merchandise damaged during shipment.
Due to the changing nature of import restrictuions put in place as a result of Brexit, shipping to the UK (United Kingdom) is temporarily unavailable.
If you have any questions about our shipping methods and policies, please send us an email message.
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