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To reduce the risk of Covid transimion, we have reduced staffing in our warehouse. This may cause a one or two day shipping delay. We apologize for any inconvenience.
Orders are shipped from our Portland, Oregon warehouse, usually within 1 to 3 business days from the date we receive the order. If it is going to take us longer to process your order, we will send you email to let you know your order status and estimated ship date.
When you place your order and the shipping address is in the USA, you can choose different shipping methods. If you are shipping an order outside the USA, your order will be shipped via U.S.P.S. Please also note that shipments outside the USA may be subject to import charges and taxes. These charges are the responsibility of the buyer. Order ship times will vary depending on your location and the shipping method that you choose. When you place your order online, shipping charges are calculated at checkout so you can review all charges before entering your credit card information.
Occasionally we may list products available for pre-order; those products will be identified as shipping at a later date. If your order contains any pre-order items then the entire order will be held until the specificed shipping date. If you don't want to wait, then place two separate orders - one with the pre-order items, and the other with the items to ship immediately.
Please note that we do not ship orders on the following U.S. holidays: New Year's Eve or New Year's Day, President's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve, or Christmas Day. Please plan on additional transit time for orders placed around these holidays.
All orders are carefully packaged and leave our warehouse in good condition. If you receive a package that is obviously damaged, please follow these instructions for returning merchandise damaged during shipment.
Due to the changing nature of import restrictuions put in place as a result of Brexit, shipping to the UK (United Kingdom) is temporarily unavailable.
If you have any questions about our shipping methods and policies, please send us an email message.
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