Returning Merchandise Damaged During
Shipping
All orders are carefully packaged and leave our warehouse in good condition. If a shipment arrives with obvious shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call the shipping company immediately. The contact information for the shipping company will be on the package that you received. Save all packaging material and paperwork. Do not throw anything away! If you attempt to return the merchandise directly to us yourself, you will jeopardize our chances of making a claim
with the shipping company, and you may not receive credit for the return. Please also send us an email message to let us know that you have received a damaged package. We will
work with you and the shipping company to determine appropriate
next steps.
Return Policy For Individual Customers
We are proud of our products and want you to be completely satisfied with your purchase. If you are not satisfied with a product that you have purchased through our website, we will gladly provide a merchandise credit or refund provided that you return
the new, un-opened, un-used merchandise to us within 30 days of the original shipment date. Merchandise should be inspected upon receipt so that any credits or refunds can be completed
within the 30-day period. To initiate a refund, send the
following items to us at the address listed below:
the merchandise,
a copy of the original invoice that you received with your merchandise,
a brief note telling us why you are returning
the product,
complete contact information including name, address, contact phone number and e-mail address.
Please carefully package your returns. Returned merchandise must be in its original condition or we will be unable to accept the return. Send the return package to us using a traceable shipping method with the shipping carrier most convenient for you. Once we receive your package,
we will issue a credit (for the merchanise minus any shipping and handling charges) to the credit card
account that you originally used to purchase the merchandise
on our website.
When You Purchase from a Local Store
or Online Store
When you purchase Technique Tuesday products from other websites
or at your local store, their return policies apply to your
purchase. Please contact the store where you purchased Technique
Tuesday products.
Return Policy For Our Wholesale Customers
Please inspect merchandise upon receipt. If you receive a
package that is obviously damaged, please follow the instructions listed in the "Returning Merchandise Damaged During Shipping" section at the top of this page. Please also
report any damage or shortages to us within 3 business days
of receipt of your order.
Returns of Defective Merchandise
We guarantee all our products to be free from manufacturing
defects. Our products are manufactured using the finest
quality materials and state-of-the-art technology. Our stamps,
blocks, and ink are all made in the U.S.A. We put our products through rigorous quality control processes and we carefully
inspect our products so that you can be confident that
you are getting the very best clear stamps and accessories.
This guarantee does not cover merchandise damaged after delivery through accident or misuse.
If you find that you have received defective
merchandise, we will exchange it. Just return the defective
merchandise to us within 30 days of your original purchase
date. Please return the following items to us at the address listed below:
the defective product,
a copy of the original receipt or invoice
that you received with your merchandise,
a short note describing the defect,
your complete mailing address.
Send the return package to us using a traceable shipping method
with the shipping carrier most convenient for you. We will do
everything we can to replace defective merchandise as quickly
as possible. Once we receive your package, we will send replacement merchandise to you.
Our Return Address:
Please send all returns to us at:
Technique Tuesday
Returns and Exchanges
6180 SW Arctic Dr.
Beaverton, OR 97005
If you have questions about our return
policies, please contact our Customer Care Team by email or call us
at 503-644-4073 x100.
