Studio AE Membership Agreement and Frequently Asked Questions

What is Studio AE?
Whether you heard about Studio AE on Ali Edward's blog, in a Technique Tuesday newsletter, or from a friend, you are in the right place to learn more about Studio AE by Technique Tuesday! Each month, Ali Edwards and the Technique Tuesday team release a new stamp set. The stamp sets feature Ali's handwriting or fonts that she picked to fit the words and phrases in the stamp set. We only make a limited number of each of these sets - enough for the people who are members of Studio AE plus a few more. You can see some of the recent Studio AE stamp sets and projects made using Studio AE sets on our website.

If you are a fan of Ali's and want to make sure that you receive all of the Studio AE stamp sets, consider becoming a member of Studio AE. When you join Studio AE, you are enrolling in an exclusive auto-ship program with an initial commitment of 6 months. Each month, members of Studio AE enjoy convenient delivery of the latest Studio AE stamp set. Plus Studio AE members automatically recieve a 25% discount off the regular price of all Studio AE stamp sets. Instead of paying $19.99 for each Studio AE stamp set, members only pay $14.99. Members also received a reduced shipping rate on their Studio AE stamp sets. Plus from time-to-time, we will include gifts in Studio AE members' packages or send an email special offer.

How do I become a member of Studio AE by Technique Tuesday?
To become a member of the Studio AE auto-ship program, read everything on this page. Then choose the "Join Studio AE" option when you add the current month's stamp set to your cart. Once you have completed the check out process, you will receive an email message confirming your order and your membership in Studio AE. Then each month your credit card will automatically be billed for your Studio AE membership and we will ship you the next stamp set. (If you are a retailer, contact our Wholesale Accounts Team to learn about our Studio AE retailer program.)

I want one of the Studio AE stamp sets but I don't want to become a member of the auto-ship club. Can I just order one Studio AE stamp set?
If you act quickly! Each month we make a limited number of Studio AE stamp sets - enough for Studio AE members plus a few more. Typically we reveal the new stamp sets on the 1st business day of each month. If you see a Studio AE stamp set that you want and it's in stock, you should order it right away! Non-members will always pay the full price of $19.99 plus shipping and handling.

How much does it cost to be a member of Studio AE by Technique Tuesday?
Once you have signed up, you will automatically be billed for and receive an exclusive brand new stamp set each month. Each Studio AE set includes a number of stamps on a 4x6 inch storage sheet. In addition to being one of a limited number of people who receive these stamp sets, Studio AE members will get them at a discount. The suggested retail price for these sets is $19.99 but once you have subscribed, you will only pay $14.99. That's 25% off!

What forms of payment do you accept?
Technique Tuesday accepts Visa, MasterCard, American Express, and Discover. We use sophisticated encryption and authentication tools to protect the security of the personal information that you share with us. You can learn more in the Privacy and Security Policies section of our website.

When will my credit card be billed and my new stamps be shipped to me?
When you place your order for the first time on our website, your credit card will be billed immediately for the first month's subscription. If you sign up between the 1st and the 10th of the month, your first set of Studio AE stamps will be shipped no later than the 25th of that month. If you sign up between the 10th and the end of the month, your first set of Studio AE stamps will ship by the 15th of the next month.

After the first month of your subscription, your Studio AE membership will be billed to your credit card on the 5th of the month so that we can start shipping all the Studio AE member orders on the 10th. We expect all of the Studio AE member orders to be shipped by the 15th of the month.

What about shipping costs in the USA?
When you sign up the first month, you will be charged a shipping and handling fee based on the shipping method that you choose when you check out. Each month after that your Studio AE stamp sets will be shipped to you via USPS Priority Mail and you will be charged a flat rate of $5 for shipping and handling. The estimated shipping time is 3-10 business days for addresses in the USA.

What about shipping costs to Canada and Mexico?
When you sign up the first month, you will be charged a shipping and handling fee based on the shipping method that you choose when you check out. Each month after that your Studio AE stamp sets will be shipped to you via USPS Priority Mail and you will be charged a flat rate of $12 for shipping and handling. The estimated shipping time is 10-20 days for orders to Canada and Mexico.

What about shipping costs to other international locations?
When you sign up the first month, you will be charged a shipping and handling fee based on the shipping method that you choose when you check out.* Each month after that your Studio AE stamp sets will be shipped to you via USPS Priority Mail and you will be charged a flat rate of $15 for shipping and handling. The estimated shipping time is 10-20 days for international orders.

*Our website currently only allows a limited number of international shipping methods for your initial Studio AE order. Please be aware that we are working on offering some less expensive shipping options. However, we don't have an estimate on when or if these less expensive methods will be made available. We considered only offering Studio AE initially for our customers in the USA, Canada, and Mexico. Instead we decided to give our international customers a choice.

Are there any ways for me to pay less for shipping?
To help save on shipping costs, you may want to consider a group subscription. With a group subscription, up to 5 friends or family members who live near each other can have up to a total of 5 stamp sets shipped to one address for the same flat fee. To take advantage of the group subscription shipping plan, all of the stamp sets must be ordered by one person using one credit card and be shipped to one address in one package. If you would like to place a group subscription, simply indicate the number of stamp sets that you want to receive in the "Quantity" box when you place your group order. Then enter your name, billing info, and shipping address when you check out.

Do I need to come back to this website each month to get my Studio AE stamp sets?
No. We will post a new stamp set on the first business day of each month. If you are interested in seeing the new stamp set you are welcome to come check it out. However, you don't need to add anything to your cart or do anything else. Once you are a member, you will automatically be billed each month and we will automatically send the new stamp set to you.

What is your return policy?
As with all of our products, we are proud of the Studio AE stamp sets by Technique Tuesday and we want you to be completely satisfied with your purchase. If your Studio AE stamps are damaged during shipping or you are not satisfied with any product that you have purchased through our website, follow the instructions in the Return Policy section of our website.

How do I cancel my Studio AE membership or skip a month?
Studio AE by Technique Tuesday is an auto-ship club with an initial 6-month commitment. That means that you will continue to receive the new stamp sets that Ali and the Technique Tuesday team design each month until you cancel your membership. If you cancel your membership before you have completed your 6-month commitment, there is a $15.00 fee that will be charged to your credit card. After 6 months, you may cancel at anytime without penalty.

To cancel your membership send an email message to our Customer Care team. You must cancel your membership by the 1st of the month or you will receive and be billed for that month's kit. Please include your name, a phone number where we can reach you if we have any questions, and the e-mail address you used to setup your Studio AE membership. When we receive a request to cancel a Studio AE subscription, we send an email message to you to let you know that we received your request and have canceled your membership. If you do not get an email message from us that means we did not get your email message and it is your responsibility to contact us again.

In order to keep our administration costs down and keep the monthly costs of a membership in Studio AE as low as possible, Studio AE members cannot skip a month.

How do I make changes in my shipping address?
If you are changing your address, please send an email message to our Customer Care team. Please include the following information in your email message:

When we receive a request for an address change, we send an email message to let you know that we received your request and have made the changes. If you do not get a change confirmation email message from us that means we did not get your email and it is your responsibility to contact us again.

How do I change my billing information?
If you want to change the credit card that you use for your Studio AE subscription, please call our Customer Care Team at 503-644-4073 ext 100 and leave them a message on our secure voice mail system. Please include the following information in your voice message:

When we receive a request to change the credit card associated with a Studio AE subscription, we send an email message to you to let you know that we received your request and have made the changes. If you do not get a change confirmation email message from us that means we did not get your voice mail and it is your responsibility to contact us again.

I just subscribed to Studio AE but I also really want the Studio AE stamp set from last month. Can I order previous Studio AE sets?
Maybe. Studio AE stamp sets are only available for members. Each month we only make stamp sets for the members of Studio AE plus enough to cover some new members. If you see a Studio AE set on our website where the "Add to Cart" button is not displayed, send an email message to our Customer Care team and we'll add your name to the waitlist for that stamp set. Please include your name, email address, and the name of the stamp set that you want. Once we have shipped the stamp sets to all of the people who were members during that month, we will offer any extra stamp sets to people who more recently signed up for Studio AE and who are on the waitlist.

Where can I see projects using the Studio AE by Technique Tuesday stamp sets? And how can I share my projects too?
We love to see the projects that our customers make! If you would like to share your projects with us, send us a link to picture of your project. Or take a picture of it. Tell us about any special techniques you used and send a high-quality JPEG image that is at least 450x450 pixels to us at Ideas at TechniqueTuesday dot com. Some of the projects may be featured here on our website, in our customer gallery, or in our newsletters. After a couple months, we hope to start a gallery just for projects created with Studio AE stamp sets. We can't wait to see the wonderful things that you make!

To see the current stamp set, visit the Studio AE section of our website.